SAMPLING / ORDER PROCESS
I have put together a much detail as I can to help explain the process from ordering a sample to hopefully you placing an order.
If you have any questions, please ask feel free to contact me by email: info@thearocks.com / by phone on: 0770 7275 293 / message through our contact form or book a consultation at our studio.
VIEW AND ORDER AN INVITATION SAMPLE
View and choose your favourite day invitation sample from our ranges. If you would like to see all the ranges in person, please arrange a consultation to visit our studio.
All sample invitations are charged at a set sample price of £5 each no matter what style you choose - please ensure you click on invitation photos to view actual individual stationery prices.
All samples are created in the colour of your choice and with any style adjustments you may suggest.
If you have your own style ideas for an invitation which you would like us to refer to for a bespoke sample, please email/message/arrange consultation to showing any photos of you idea and we can discuss. You can then order a sample by clicking Bespoke Sample on the invitation ranges .
A limit of 2 invitation samples can be purchased – Once you receive your sample feel free to discuss with Jennifer your thoughts and arrange an appointment if you would like to discuss further.
FILL OUT THE SAMPLE FORM
Once you have purchased an invitation sample/s , you will be prompted to fill out a Sample Invitation Form.
Please fill out as much as you can, but please do not worry if you do not have all details as of yet, all can be finalised at a later date.
Once we have received your sample order and completed form, Jennifer will then arrange your sample and aim to dispatch within 14 days.
Please note that during exhibition/wedding season sampling can take longer but we will always keep you informed of this.
When you receive your sample, a completion date will be offered for each stationery item based on your wedding date.
This completion date is held for 10 days.
If you decide to place an order after this time, please contact us to re-confirm completion date in the case it may have changed.
Please note when ordering a sample, this does not guarantee availability for your wedding date, only a deposit payment will secure this.
We accept options of either Debit/Credit card payment or PayPal on our website.
PLACING A WEDDING STATIONERY ORDER
Once you receive your sample (we really hope you love it!), you are welcome to book in to secure the completion date.
We will then email you a costing based on your (estimated) stationery quantities.
We understand that at this stage you may not have exact quantities and/or wording or even colour confirmed
for your invitations but this can be finalised at a later date -
THE MAIN THING IS TO BOOK SO WE CAN SECURE YOUR COMPLETION DATE.
In the costing, a breakdown with deposit required to book in will be shown.
An initial £50 deposit is required to book in and secure you completion date for for your stationery
There would then be a further 50% of the total cost required around 2 months prior to your completion date once quantities have been confirmed. The balance would then be required on completion of your order.
In regards to ‘on the day’ stationery (such as Table Names, place cards etc) – You may not have decided if you would require these items, however can be ‘pencilled in’ on the costing as ‘note of interest’ and a separate completion date offered (on the day stationery is usually complete around 14 days prior to your wedding date).
The cost for these 'on the day' items do not need to be included in the invitation cost until your invitation order is complete and then a new costing would be given for these stationery items.
We accept payment by BACS, *PayPal or *Debit/Credit Card payment.
*Please note there is a 3% surcharge when paying with PayPal, Debit/Credit card.
ORDERS
TIMELINE GUIDE FOR ORDERS OF: Day and Evening Invitations
8 weeks prior to completion date – Exact quantities need to be confirmed along with and any changes in regards to colour/trim or extra wording which may require style to have extra inserts.
4 weeks prior to completion date – Wording/Design Artwork proofs will be emailed for your proof reading/checking. Any amendments to wording can then be confirmed at this stage. Please note although checks are made at our side in regards to wording/spelling etc, it is your responsibility to give final approval and to ensure all spelling/dates/times/ grammar is correct and to your liking.
2 weeks prior to completion date – Pre-production photos of your invitations will be emailed for final checking. Production of your order will not begin until both artwork and pre-production photos are approved. Please note, any slow/delayed response to artwork approval and/or changes to wording AFTER approval is given, can delay the start of production therefore effect the completion date and an additional charge may occur if printing has started and needs amended.
TIMELINE GUIDE FOR ORDERS OF: On the Day Stationery (Table Plans, Table Names, Place Names etc)
3 to 4 weeks prior to completion date – Exact quantities of on the day stationery need to be confirmed.
Photos of stationery items will be emailed for style approval at this stage.
Wording/Details must be emailed no later than this. Table plan details can be sent directly on an email or as a word .doc in list format showing table name and guest names to be seated, as so on. Order of service/day/ menu details again can be emailed.
Hand written or photos of wording details cannot be accepted.
2 to 3 weeks prior to completion date - Wording/design artwork will be emailed for items such as Table Plans and order of service for proof reading and approval.
COMPLETION OF YOUR ORDER
Once your order is complete, Jennifer will arrange with you a suitable day/time for you to collect your order or if you prefer, orders can be posted to you – postage charge will be checked and confirmed with you.
Although Jennifer does her best in carefully packing orders for postage, THEIA ROCKS does not accept responsibility for any damage caused during transit or to individual invitations during the postal process.
EARLY BOOKINGS
If you would like us book us to create your stationery but not quite decided/ready to place an order on a specific invitation/range and have more than 12 months to your wedding, an initial deposit of £50 would be required to book in and secure a completion date based on your wedding.
TRIM CHANGES
On rare occasions, out with our control, trim can discontinue. If this happens prior to creating an order, we will inform relevant customers and offer a similar alternative.
Please bare in mind slight shade change can appear in different orders to paper and ribbon. If we feel there is any significant change to a trim colour/shade she will advise and post you cutting for your approval or offer an alternative.
THE CREATIVE SIDE
All stationery is carefully created by hand.
Embellishments/ribbon/ diamante's etc are all carefully attached by hand. We ensure anything hand crafted is carried out with great attention to detail. On occasion you may notice slight irregularities but this is part of the overall look of hand created products.
CANCELLING AN ORDER
In the event of you cancelling your order, we will retain the deposit paid to cover time and trim costs.